SMS Terms and Conditions
Effective Date: June 23, 2026
Program Description
StrongHearts Native Helpline (1-844-762-8483 / 1-844-7NATIVE) is a 24/7 confidential and anonymous helpline for American Indians and Alaska Natives impacted by domestic or sexual violence. Our SMS program allows relatives in crisis to connect anonymously with a trained advocate via text message. To protect the privacy and safety of both relatives and advocates, all SMS communications are routed through an anonymizing phone number system — neither party will see the other's real phone number.
How to Opt In
You opt in to receive SMS messages from StrongHearts Native Helpline by texting any message to 1-844-762-8483 (1-844-7NATIVE). By sending a text to this number, you consent to receive SMS messages from StrongHearts Native Helpline as part of this crisis support program.
Message Frequency
Message frequency varies based on your interaction with our advocates. You will receive an initial response notification, followed by messages from an assigned advocate for the duration of your session. Text sessions are closed by texting GOODBYE or by asking the advocate to disconnect. Sessions will also automatically close after 7 minutes of inactivity.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. StrongHearts Native Helpline does not charge for this service. Please contact your mobile carrier for information about your messaging plan.
How to Opt Out
You may opt out of SMS messages from StrongHearts Native Helpline at any time by:
- Texting STOP to 1-844-762-8483
After opting out, you will receive the following confirmation message: You have been unsubscribed from StrongHearts Native Helpline SMS. To resubscribe, text START to this number. To reach a StrongHearts advocate 24/7, call 1-844-762-8483 or chat at https://strongheartshelpline.org. Msg&Data Rates May Apply.
How to Get Help
For help or more information about this SMS program, text HELP to 1-844-762-8483 and you will receive an automated response with information on how to connect with a StrongHearts advocate. You may also call 1-844-762-8483 (1-844-7NATIVE), send a brief text message to that number, or chat at https://strongheartshelpline.org 24 hours a day, 7 days a week.
Supported Carriers
This SMS program is supported by most major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and others. Carrier support is not guaranteed for all carriers.
Privacy and Confidentiality
StrongHearts Native Helpline is committed to protecting your privacy and safety. All SMS communications are anonymous and confidential. Your phone number is replaced with an anonymous number before any message reaches an advocate, ensuring your identity remains protected. For our full Privacy Policy visit https://strongheartshelpline.org/about/privacy-policy.
Contact Information
- Helpline: 1-844-762-8483 (1-844-7NATIVE) — available 24/7
- Email: info@strongheartshelpline.org
- Website: https://strongheartshelpline.org
- Mailing Address: StrongHearts Native Helpline, PO Box 22293, Eagan, MN 55122